Order Status Information
Below is a table summary of our custom order statuses that are assigned to your request and orders .
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| Order Status | Status Description | Notification Type |
| Waiting For Client Artwork | Our Design Team is waiting for you to provide them with the necessary information / logo's or other media to proceed with your design. Once this is concluded our team will upload your artwork proof for review. | |
| Stock Confirmed | Your ordered stock has been checked and confirmed by our Help Desk team. This will normally follow with a courier booking and tracking number that will be sent to our clients. | |
| Order On-Hold | Orders that are placed on-hold could have various reasons. Please consult our Help Desk Team with the reason for non-processing. | |
| Ready For Pick-Up | Your order has finished with the production phase or for non-branded stock the ordered products are ready to picked up by our client. Please note that orders can only be picked up at our offices after arrangement with our Help Desk Team before pacing your order. | E-Mail + SMS |
| Order Processing | We have received your payment for your new order and the next order process can now begin. | E-Mail + SMS |
| Design In Progress | Our design team is busy with your orders artwork design. This process typically takes between 1 to 2 working days depending on your design teams workload. | |
| Order Cancelled | This action is initiated if an order has not been paid within a specific time frame or has been cancelled by the client. | |
| Order Completed | Your order has been completed and no more action is required. This archives your order on our back end system but is still available to view from the customers account. | |
| Confirming Stock | Our Help Desk Team has received your order and your stock has been check and confirmed from our supplier. | |
| Rejected Quote | The client has either rejected the quote on the e-mail or .PDF sent by our system or has verbally confirmed with our Help Desk. a New adjusted quote may be requested if required by the customer. | |
| Accepted Quote | The customer has accepted the quote that has been supplied by our Help Desk Team according to their requirements & information. The "accept quote" button on the system e-mail or .PDF will forward the client to the check out page. | |
| Expired Quote | All our custom quotes are valid for 7 working days only. Our system will automatically mark quotes older than 7 days as expired. Customers can request a new quote if required. | |
| Pending Quote | Your custom quote request has been processed by our Help Desk Team and your quote can be viewed and/or downloaded from your online account under the manage quotes tab. | |
| New Quote Request | This is a default system updated status for all new quote requests made from out platform. | |
| Delivery | Your order has been picked up by our courier company. Our order tracking link can be viewed from your "my account" dashboard. | E-Mail + SMS |
| Production | The order has been placed into our production process. This means that the payment & artwork approval has been finalised by the customer. | E-Mail + SMS |
| Artwork Problem | Our Design Team has identified a potential artwork design problem from customer supplied designs. An E-Mail will be sent with the specific artwork problem that was detected. | |
| Waiting for Courier | Your order is either out of the production process (with regards to unbranded stock, your stock has been checked & confirmed by our Team). The relevant courier company has now been notified to pick-up your order. | |
| Artwork Approval | Your artwork design proof is now ready to be reviewed. This can be done from your account page on the specific order. Artwork can also be approved manually by sending an e-mail to [email protected] with your order number in the subject line. | |
| Artwork Check | Our Design team has received your design information and is in the process of checking the viability of your supplied artwork design. |