Artwork Design FAQ
Here you can find answers to questions frequently asked about our design related requirements.
Juan
Last Update vor einem Jahr
How should I send my artwork design to Printex once I place my order ?
There are 3 ways for customers to submit artwork :
Upload it during the order process by selecting the option
Sending it to [email protected] after order has been made
Choosing one of design packages to create it for you
Design it yourself using our DIY DESIGN Tool
How do I know my artwork is print ready ?
Please download and follow our print ready guidelines.
If you need additional info you can contact [email protected] anytime with design related queries.
What happens if I send my print ready artwork & there is problem ?
Please contact us immediately and have your order number ready, once items are into the production process we can no longer implement any changes and there will be no refund available.
Do you send a design proof before production ?
We will send you a soft proof of your artwork for approval and we will only start production once we have received your final approval. If you are not happy with the proof, we will provide additional proofs, based on new artwork that you send us, We do not make any corrections to artwork. The first two soft proofs are provided at no cost, thereafter we charge a fee of R50 per proof.
What if I have existing print ready design , but only require a few changes made ?
Unfortunately we only do FREE basic artwork checks, if any changes are required to your design, please add the basic design package option during the ordering process.
Which file formats do we accept?
Please only use closed file formats:
PDF and JPG
Attention: If you save your PDF directly from a graphic program, please make sure to use PDF/ X-standard (PDF/X3 or PDF/X1a). We recommend picking the additional setting “compatibility 1.3” when saving your artwork files. This will prevent problems with layers or transparencies that may arise during further work on your files in our workflow. and PDF 1.3 compatibility.
Yes – we can only accept and process print-ready files. Information on how to create your print file can be found in our artwork guide
Does Printex check my artwork?
Yes – our standard artwork check is for free and always included. During the standard artwork check, we verify whether your artwork is printable. If you are not sure whether your artwork is appropriate for an optimal printing quality, please choose our superior artwork check. During this artwork check, we will check your artwork regarding the most frequent error sources. The exact characteristics of both artwork checks will be clarified in the following question.
What is included in your Standard Artwork Check?
Our “Standard Artwork Check” is always included and the following will be checked:
- if your artwork is provided in a closed and correct file format (PDF, JPG, TIFF, EPS or PS)
- if the number of pages is correct
- if your artwork is provided in the correct size We will scale your artwork automatically to the desired size (without bleeding) if the provided size is incorrect. Please note adjustments to the size, especially when scaling up the artwork (e.g. A6 < A4) can cause a decrease in the resolution and furthermore no bleeding will be added.
- your artwork will be converted automatically into CMYK if it was created in RGB colour mode or with spot colours Please note that the conversion can cause colour differences.
- if all fonts are embedded
Our customer service will contact you by email if your artwork presents any of the problems mentioned above. Please note that conversions of size and colour mode will be processed automatically and there will be no information. Furthermore, we will not check if the side sequence of your artwork is correct.