How does refunds and returns work?

If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

• Claims under this Agreement shall only be entertained if You have, within 30 days of the alleged breach or defect occurring given Us 30 (thirty) days written notice to rectify any alleged defect or breach of the agreement. Full details of the alleged breach or defect must be given as well as photographs.
• The so-called defective goods must be returned at your cost to us for inspection within 5 (five) days of lodging the complaint.
• Any refunds agreed to by us under R1000 shall be in the form of user’s credit (coupon) redeemable only on this electronic web Platform.
• if external/outsourced parties are used by Us as part of our customers order fulfillment, any refund or cancelation requests will be dependent on the refunds, returns and cancellations policies used by our external/outsourced suppliers or partners.