What happens if my product is damaged or defective?

Branded Products

• Printed items being defective due to the printing process or if damaged during shipping will ONLY be eligible for a reprint or exchange
• Contact our help desk or email your dispute with evidence within 7 days from the date of receipt of the goods.
• Incorrectly Printed or defective Items will ONLY be reprinted if any defects or obvious errors are evident from the production process based on photo evidence provided.
• Additional reprints will not be granted automatically after the first reprint did not suffice
• Any order cancelations will only be considered at the sole discretion of management as a last resolution to any dispute.

Unbranded Products

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note some Non-returnable items include :

• Gift cards
• Downloadable software products
• Some health and personal care items
• Digital Product like Graphic Design Services

There are certain situations where only partial refunds are granted:

• Unbranded Products with obvious signs of use
• Any unbranded item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any unbranded item that is returned more than 30 days after delivery

Returning defective products

• To return your product, you should courier or deliver your product to : 16 Craigholm Street, Dalview, Brakpan

• You will be responsible for paying for your own shipping costs for returning your item.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Product Exchange

• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• We only replace items if they are defective or damaged. If you need to exchange it for the same product please use the reorder option in your orders section in the my account section.